Privacy Policy

Last updated: 25 May 2026

1. Introduction

Welcome to ZEOXR Ltd.'s Privacy Policy for the "Joocie" digital greeting card experience. At ZEOXR Ltd., we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

Joocie allows users to create and send immersive, personalised digital greeting cards. When purchasing a card, the buyer can upload a personal message, image, or other content, which is securely stored and embedded into a unique link. This link can then be shared with the recipient through any messaging platform or method of the sender's choice.

Recipients use the Joocie app to open the link and view the personalised experience. There is no physical product involved — the entire journey is digital, simple, and designed to feel magical for both sender and receiver.

By using our platform to buy or receive a digital greeting card, you agree to the terms set out in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled, and to be aware of your rights under data protection laws such as the General Data Protection Regulation (GDPR).

2. Information We Collect

Personal Information

We collect and process the following personal data during the purchase process:

• Buyer Information: Includes the buyer's name and email address (optional), used for sending the digital greeting card and providing order-related communication.
• Content Data: Includes any photos and personal messages uploaded by the buyer to personalise the digital card experience.

Recipient Information

We do not directly collect personal information about the recipient at the time of purchase. The recipient accesses the personalised content through a secure link, which does not require them to provide any personal data unless they choose to do so within the app.

Non-Personal Information

We may collect limited non-personal information to improve our service performance and user experience. This includes device information such as device type, operating system, and frame rate, used to optimise content playback and ensure compatibility across devices.

3. Data Handling

During Purchase

The buyer's data is securely processed to personalise and fulfil the order. Photos and messages are encrypted and securely stored for retrieval by the recipient.

Transfer of Data Ownership

Once the gift is sent, ownership of the personalised content (e.g., photos and messages) is transferred to the recipient. By completing the purchase, the buyer agrees to this transfer.

Storage Duration

Content such as photos and messages is stored indefinitely unless the recipient exercises their right to delete the data. Buyers do not retain the right to delete or modify gift content after it has been accessed by the recipient.

Data Security

All data is encrypted during transmission and at rest, ensuring it cannot be accessed by unauthorised personnel, including ZEOXR Ltd. employees.

Your Rights under UK GDPR

• Buyers: Can request access to personal data, correct errors before the card is sent, and request deletion of account information (excluding content already transferred to the recipient).
• Recipients: Own the personalised content once the gift is redeemed, and can access, manage, and delete it.

4. Security Measures

We implement rigorous measures aligned with industry standards to safeguard your data:

• Encryption: Secure transmission of data using encryption technologies.
• Access Control: Restricting access to personal information to authorised personnel only.
• Data Minimisation: Collecting and retaining only the necessary information for providing our services.
• Regular Audits: Conducting regular security audits and assessments to identify and mitigate vulnerabilities.
• Data Retention: Photos and messages are securely stored indefinitely, while buyer data is retained only as long as necessary for order processing or to meet legal obligations.

5. Your Choices

You have the right to:

• Buyers: Access, correct, or request deletion of personal data (excluding content already transferred to the recipient).
• Recipients: Own and have full control over personalised content. Once accessed, recipients can manage or delete the content.
• Marketing Communications: Opt out of marketing communications at any time, if applicable.

For any requests or changes, please contact us at info@joociecards.com.

7. Children's Privacy

ZEOXR Ltd. is committed to protecting the privacy of all users, including children. We do not knowingly collect personal information from individuals under the age of 13. If you believe that your child has provided us with personal information, please contact us immediately at info@joociecards.com. We will promptly take appropriate measures to investigate and, if necessary, remove any such information.

8. Changes to This Policy

ZEOXR Ltd. reserves the right to modify this Privacy Policy to enhance the user experience, comply with legal standards, and align with best practices. Changes will be effective upon posting on our website or within the Joocie app. We may notify users of significant changes through email or other prominent communication channels. Your continued use of ZEOXR Ltd. services after any modifications constitutes your acknowledgement and acceptance of the revised Privacy Policy.

9. Contact Us

For enquiries or concerns regarding our Privacy Policy or any aspect of your experience with ZEOXR Ltd., please contact us at info@joociecards.com. Our dedicated team is committed to addressing your questions promptly and professionally.